I- What should I do if my ring does not fit me ?

For European Union, Switzerland, and DOM-TOM residents, you have 30 days to return the ring and ask to be reimbursed or change it. The return time period will start upon reception of your order. It is free of charge if all you need to do is to adjust the size of the ring.

You just need to contact our customer service at this number 01 45 22 26 55 and we will instruct you on the steps you need to follow.  Correcting the size of a ring will take approximately 3 weeks. However, it might sometimes last as long as 6 weeks. The period mostly depends on the type and model of the ring. If the first correction was free, an eventual second adjustment will be subjected to a fee.

II- What should I do if I want to repair my piece of jewelry ?

Our company always makes sure that we supply our customers with the best finished products that would last for long. It is, however, possible that some defects would appear after a while despite all the monitoring and control made during the production process due mainly to wear. That is the reason why Divinescence offers its customers a 1 year warranty. In case you have any issue in that matter, you contact directly our customer service at 01 45 22 26 55. We will be pleased to clarify everything for you and answer any question you may have.

  1.        As soon as we get your jewelry, our expert will try to determine the cause of the defect.
  2.        In case the defect is due to a manufacturing error, all expenses and charges will be covered by us. You will be offered a 2 year warranty as well.
  3.        There will be no warranty if it is discovered that the defects are caused by voluntary negligence from the customer. In that case, the customer will be charged a repair fee


Nevertheless, in order to preserve your jewelries, make sure you maintain and clean them regularly. We are available to assist you in any query you may have concerning the maintenance of your jewelries

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